Service quality : research perspectives /
Schneider, Benjamin .
Service quality : research perspectives / Benjamin Schneider, Susan S. White. - Thousand Oaks : Sage Publications, 2004. - xiii, 185 p. : ill. ; 24 cm. - Foundations for organizational science. .
Includes index.
Includes bibliographical references.
0761921478 (Pbk.)
Customer services--Quality control--Research.
Customer services--Management--Research.
Consumer satisfaction--Research.
Service quality : research perspectives / Benjamin Schneider, Susan S. White. - Thousand Oaks : Sage Publications, 2004. - xiii, 185 p. : ill. ; 24 cm. - Foundations for organizational science. .
Includes index.
Includes bibliographical references.
0761921478 (Pbk.)
Customer services--Quality control--Research.
Customer services--Management--Research.
Consumer satisfaction--Research.