The Guide to IT service management; vol.1 /
The Guide to IT service management; vol.1 /
edited by Jan van Bon.
- vol.1
- London : Addison-Wesley, : 2002.
- xvii, 820 p. : ill. ; 24 cm.
Includes bibliographical references.
0201737922 (hbk.)
Computer service industry--Management.
Includes bibliographical references.
0201737922 (hbk.)
Computer service industry--Management.