Measuring customer and service profitability : in the finance sector /
Connell, Roger.
Measuring customer and service profitability : in the finance sector / Roger Connell. - London : Chapman & Hall, 1995. - xii, 251 p. : ill. ; 25 cm.
0412631806 (cased)
Financial services industry--Customer services--Evaluation.
Profit--Accounting.
Management information systems.
Measuring customer and service profitability : in the finance sector / Roger Connell. - London : Chapman & Hall, 1995. - xii, 251 p. : ill. ; 25 cm.
0412631806 (cased)
Financial services industry--Customer services--Evaluation.
Profit--Accounting.
Management information systems.