Improving library and information services through self-assessment : a guide for senior managers and staff developers /
Evans, Margaret Kinnell.
Improving library and information services through self-assessment : a guide for senior managers and staff developers / Margaret Kinnell, Bob Usherwood and Kathryn Jones. - London : Library Association, 1999. - vii, 180 p. : ill. ; 25 cm. - British Library Research and Innovation Report ; 172 .
Includes index.
Includes bibliographical references.
1856043363 (hbk.)
Library administration.
Total quality management.
Libraries--Self-evaluation.
Improving library and information services through self-assessment : a guide for senior managers and staff developers / Margaret Kinnell, Bob Usherwood and Kathryn Jones. - London : Library Association, 1999. - vii, 180 p. : ill. ; 25 cm. - British Library Research and Innovation Report ; 172 .
Includes index.
Includes bibliographical references.
1856043363 (hbk.)
Library administration.
Total quality management.
Libraries--Self-evaluation.