Total quality management : the route to improving performance /
Oakland, John S.
Total quality management : the route to improving performance / John S. Oakland. - 2nd rev. ed. - Oxford : Butterworth-Heinemann, 1993. - x, 463 p. : ill. ; 24 cm.
Includes index.
Includes bibliographical references: p. 448-456.
0750609931 (cased)
Quality control.
Total quality management.
Total quality management : the route to improving performance / John S. Oakland. - 2nd rev. ed. - Oxford : Butterworth-Heinemann, 1993. - x, 463 p. : ill. ; 24 cm.
Includes index.
Includes bibliographical references: p. 448-456.
0750609931 (cased)
Quality control.
Total quality management.