Total quality management : three steps to continuous improvement /

Tenner, Arthur R.

Total quality management : three steps to continuous improvement / Arthur R. Tenner, Irving J. DeToro. - Reading, Mass. : Addison-Wesley, 1992. - xvii, 266 p. : ill. ; 24 cm.

Includes index.

Includes bibliographical references.

0201563053 (hbk. )


Total quality management.