Total quality management : text with cases /
Oakland, John S.
Total quality management : text with cases / John S. Oakland ; case study co-author Leslie J. Porter. - Oxford : Butterworth-Heinemann, 1995. - xii, 370 p. : ill. ; 25 cm. - B H contemporary business series. .
Includes index.
Includes bibliographical references : p. 357-363.
0750621249 (pbk.)
Total quality management.
Total quality management--Case studies.
Total quality management : text with cases / John S. Oakland ; case study co-author Leslie J. Porter. - Oxford : Butterworth-Heinemann, 1995. - xii, 370 p. : ill. ; 25 cm. - B H contemporary business series. .
Includes index.
Includes bibliographical references : p. 357-363.
0750621249 (pbk.)
Total quality management.
Total quality management--Case studies.