Assessing business excellence : a guide to self-assessment /
Porter, L.J.
Assessing business excellence : a guide to self-assessment / L.J. Porter and S.J. Tanner. - Oxford : Butterworth-Heinemann, 1996. - x, 278 p. : ill. ; 24 cm.
Includes index.
Includes bibliographical references.
0750624795 (cased)
Total quality management.
Industrial efficiency--Evaluation.
Benchmarking (Management)
Assessing business excellence : a guide to self-assessment / L.J. Porter and S.J. Tanner. - Oxford : Butterworth-Heinemann, 1996. - x, 278 p. : ill. ; 24 cm.
Includes index.
Includes bibliographical references.
0750624795 (cased)
Total quality management.
Industrial efficiency--Evaluation.
Benchmarking (Management)