Building quality service : with competency-based human resource management /
Van der Wagen, Lynn.
Building quality service : with competency-based human resource management / Lynn van der Wagen. - Chatswood : Butterworth-Heinemann, c1994. - xiii, 208 p. : ill. ; 24 cm.
Includes index.
Includes bibliographical references : p. 201-204.
0750689102 (pbk.)
Customer services.
Customer services--Management.
Customer relations.
Building quality service : with competency-based human resource management / Lynn van der Wagen. - Chatswood : Butterworth-Heinemann, c1994. - xiii, 208 p. : ill. ; 24 cm.
Includes index.
Includes bibliographical references : p. 201-204.
0750689102 (pbk.)
Customer services.
Customer services--Management.
Customer relations.