Service quality in practice : a handbook for practitioners /
Murphy, John A.
Service quality in practice : a handbook for practitioners / John A. Murphy with Tony Farmar. - Dublin : Gill and Macmillan, 1993. - 230 p. : ill. ; 23 cm.
Includes index.
Includes bibliographical references.
0717118797 (pbk. )
Total quality management.
Service quality in practice : a handbook for practitioners / John A. Murphy with Tony Farmar. - Dublin : Gill and Macmillan, 1993. - 230 p. : ill. ; 23 cm.
Includes index.
Includes bibliographical references.
0717118797 (pbk. )
Total quality management.