Crucial conversations : tools for talking when stakes are high /

Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. - 2nd ed. - New York : McGraw-Hill, c2012. - xviii, 244 p. ; 24 cm.

Includes index.

Includes bibliographical references.

9780071771320 (pbk.)


Interpersonal communication.
Interpersonal relations.